Frequently asked questions
Quick answers about our products, delivery, returns and payments.
What does "Recycled" mean on a product?
The product is made from recycled material, such as recycled paper. Each product page says what it was recycled from. Products made from new natural fibre, like jute, are labelled "Eco-friendly" instead.
How does the seed pencil work?
Use it like a normal pencil. When it is too short to hold, plant the seed end in a pot of soil, keep it moist and give it sunlight. The capsule dissolves and the seeds sprout.
How much is shipping?
Free on orders from ₹1,000. Below that, a flat ₹99. You always see the shipping charge before you pay.
How long does delivery take?
We pack orders in 1-2 business days. Delivery then takes 5-7 business days, depending on your PIN code.
How can I track my order?
As soon as we hand your parcel to the courier, the courier name and tracking number appear on your order page. Sign in and go to My orders.
Can I cancel my order?
Yes, free of charge, until it is handed to the courier. Open the order in My orders and choose Cancel order.
What is your return policy?
You can ask for a return or replacement within 7 days of delivery. See the full returns policy.
When will I get my refund?
Once a refund is approved, it reaches your original payment method within 5-7 business days.
Which payment methods do you accept?
UPI, debit and credit cards, net banking and wallets, through Razorpay's secure checkout. We do not offer cash on delivery.
Do you take bulk orders for schools or offices?
Yes — send us a message with what you need and how many.
Still have a question?
We are happy to help.