Privacy policy

Who we are

ReReNeWeD is run by Avid Problem Solvers, Unit No. 213, 214 - 2nd Floor, Welldone Tech Park, Sohna Road, Gurugram-122001. In this policy, "we" means ReReNeWeD. We follow India's Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.

What we collect and why

• Your account: name, email address and password — so you can sign in and see your orders. Your password is stored only in encrypted form by our sign-in provider; we cannot read it.
• Orders and delivery: name, phone number, delivery address, the items you buy and the amounts — to deliver your order, keep you updated and keep the records the law requires.
• Payments: handled by Razorpay. We receive only a payment reference and whether the payment succeeded. We never see or store your card number, UPI PIN or bank login.
• Messages: what you write to us and your contact details — so we can reply.
• Returns and complaints: the details and photos you send — to resolve your request.
• Technical data: IP address, browser type and time of visit, recorded by our hosting and database providers — to keep the website secure and working.

We do not sell your personal data, and we do not use it to build advertising profiles.

Your consent

By creating an account, placing an order or sending us a message, you agree to us using your data for the purposes listed above. You can withdraw your consent at any time, as easily as you gave it, by deleting your account in Settings or by writing to us. Withdrawing consent does not affect orders already placed; we still have to keep some records (see below).

Who we share it with

Only with the companies that help us run the shop, and only what they need:
- Courier companies: your name, phone number and delivery address, to deliver your parcel
- Razorpay: to process your payment
- Supabase: our database and sign-in provider (data stored in Mumbai, India)
- Vercel: our website host

They may use your data only to provide their service to us. We also share data when the law requires it.

How long we keep it

• Order and invoice records: as long as Indian tax and accounting laws require (up to 8 years)
• Your account: until you delete it. After that, we remove your profile and saved addresses and keep only the order records above.
• Messages and return requests: up to 2 years after they are closed
• Security logs: at least 1 year, as the DPDP Rules require

Your rights

You can:
- see the personal data we hold about you, and ask for a summary
- correct or update it (most of it is in Settings)
- ask us to erase it, or delete your account yourself in Settings
- withdraw your consent
- nominate someone to exercise these rights for you if you die or cannot act
- complain to us, and then to the Data Protection Board of India if you are not satisfied

To use any of these rights, write to our grievance officer (below). We reply within 30 days.

Children

Our shop is meant for adults. Under Indian law, anyone under 18 is a child. Children may use the shop only with the consent and supervision of a parent or guardian. We do not knowingly collect a child's data without verifiable parental consent; if we find we have, we delete it.

Keeping your data safe

The website uses encrypted connections (HTTPS). Access to customer data is limited to the people who need it to run the shop. Payment details never reach our servers.

If a data breach affects you, we will tell you without delay: what happened, what it may mean for you, what we are doing about it and what you can do. We will also report it to the Data Protection Board of India as the law requires.

Cookies

We use only the browser storage needed to keep you signed in and remember your cart. We do not use advertising or tracking cookies.

Grievance officer

Amit, Grievance Officer
Email: amit@rerenewed.in
Address: Unit No. 213, 214 - 2nd Floor, Welldone Tech Park, Sohna Road, Gurugram-122001

Changes to this policy

If we change this policy, we will update the date at the top of this page. For important changes, we will also tell you by email.