Cancellation, returns & refunds

Cancelling an order

You can cancel free of charge until your order is handed to the courier. Open the order in My orders and choose Cancel order. You get the full amount back, including shipping, to your original payment method.

Once the order has been dispatched it can no longer be cancelled. You can refuse the delivery or ask for a return after it arrives.

We may cancel an order if an item is out of stock or a price was shown wrongly. If we do, you get a full refund.

Returns and replacements

You can ask for a return or replacement within 7 days of delivery:
- Damaged, faulty, wrong or missing item: we replace it or refund you in full, and we pay for the return.
- Changed your mind: the item must be unused and in its original packaging. The return shipping cost is deducted from your refund.

What cannot be returned

• Items that have been used (for example, a notebook that has been written in or a pencil that has been sharpened), unless they arrived faulty
• Items damaged after delivery
• Personalised or custom-printed items, unless they arrived faulty
• Free gifts, unless returned together with the order they came with

How to ask for a return

1. Sign in and open the order in My orders.
2. Choose Return or replace, pick the items and the reason, and add photos or details if something is damaged.
3. You get a ticket number straight away. We reply within 2 business days.
4. We arrange a pickup, or tell you where to send the parcel.
5. We check the item within 2 business days of receiving it, then send the replacement or the refund.

Refunds

Refunds go back to the original payment method through Razorpay. Once a refund is approved, it reaches you within 5-7 business days (your bank decides the exact time).

If you return only some items, we refund those items. If an offer code was used, the discount is shared across the items, so the refund is the amount you actually paid for them. Shipping charges are refunded when the mistake was ours.

Still waiting for a refund?

Check with your bank first, then write to Support@rerenewed.in with your ticket number and we will look into it.

Complaints

If you are not happy with how your request was handled, contact our grievance officer, Amit, at amit@rerenewed.in. We acknowledge complaints within 48 hours and resolve them within one month.