Terms of service

About us

This website is run by Avid Problem Solvers, Unit No. 213, 214 - 2nd Floor, Welldone Tech Park, Sohna Road, Gurugram-122001. GSTIN: 06CBMPS9863E1Z0. By using this website or placing an order, you agree to these terms.

Using the website

You must be 18 or older to place an order, or have a parent or guardian place it for you. Please give correct details and keep your password private; you are responsible for orders placed from your account.

Products

Our products are made from recycled or natural material, so colour and texture can vary slightly from the photos. Each product page says whether the item is "Recycled" (made from recycled material) or "Eco-friendly" (made from new natural material such as jute).

Prices and payment

Prices are in Indian Rupees and include applicable taxes. The shipping charge and the final total are shown before you pay. Payment is made online through Razorpay. We do not store your card, UPI or bank details.

Your order

Your order is confirmed when your payment succeeds. We may cancel an order if an item is out of stock, if a price was shown wrongly, or if we suspect fraud. If we cancel, you get a full refund.

Offers and offer codes

Offer codes have their own conditions (minimum order, dates, number of uses), shown when you apply them. One code per order. Offers cannot be exchanged for cash.

Shipping, cancellation and returns

Delivery is covered by our shipping policy. Cancellation, returns and refunds are covered by our cancellation, returns & refunds policy. We do not charge for cancelling an order before it is dispatched.

Content on this website

The text, photos, logo and design on this website belong to ReReNeWeD. Please do not copy them without permission.

Our responsibility

We do our best to keep the website accurate and available, but we cannot promise it will always be error-free. Where the law allows, our responsibility for any order is limited to the amount you paid for it. Nothing in these terms takes away your rights under the Consumer Protection Act, 2019.

Complaints

Contact Support@rerenewed.in or +91 9896414459. If you are not satisfied, contact our grievance officer: Amit, Grievance Officer, amit@rerenewed.in. We acknowledge complaints within 48 hours and resolve them within one month. You get a ticket number for every request.

Law and courts

These terms are governed by the laws of India. Disputes will be handled by the courts in Gurugram, Haryana, without affecting your right to approach a consumer commission.

Changes

We may update these terms. The date at the top shows the latest version. Orders are covered by the terms in force when they were placed.