Shipping policy

Where we deliver

We deliver to serviceable PIN codes across India. We do not ship outside India yet. If our couriers cannot reach your PIN code, we will tell you and refund you in full.

Shipping charges

Orders from ₹1,000 ship free. Orders below that have a flat shipping charge of ₹99. The exact charge is shown at checkout before you pay. There are no other delivery charges.

When your order is sent

We pack and hand over orders within 1-2 business days of payment. Orders placed on Sundays or public holidays are packed on the next business day.

Delivery time

Delivery usually takes 5-7 business days after dispatch. Remote areas, bad weather, strikes or other events outside our control can add a few days. If your order is delayed, we will keep you informed.

Tracking your order

As soon as your parcel is with the courier, the courier name and tracking number appear on your order page, with a link to track it on the courier's website. Sign in and open My orders.

Payment

All orders are paid online through Razorpay (UPI, cards, net banking, wallets). We do not offer cash on delivery.

If nobody is home

The courier will try to deliver again or contact you. If the parcel comes back to us, we will contact you to send it again (the shipping charge may apply again) or refund the order minus the shipping charge.

Damaged or opened parcel

If the parcel looks damaged or tampered with, please refuse it or take photos before opening. Report any damage within 48 hours of delivery from your order page, and we will replace the item or refund you. See our returns policy.

Questions

Write to Support@rerenewed.in or call +91 9896414459 during support hours.